At work, we offer support chat via AIM. About once a month, we get someone confused that asks us for help with using AIM itself. Here's the latest in which I've elided the screen name of the AOL user and broken it up to read more like the conversation (if you can call it that) went. The extra spaces were in the original so maybe they needed keyboard help also…
9:34:01 AM [AOL USER]: hello i hope you can help me
9:34:15 AM [me]: Sure thing.
9:34:25 AM [AOL USER]: i have some questions that i don't understand
9:34:48 AM [me]: Is it regarding an existing hosting account?
9:36:30 AM [AOL USER]: i think so something comes up telling me that i need to sign out or click this 1 or something i think my massage is from a msg but i don't understand i want to know if i can use aim or if there is a problem
9:36:52 AM [me]: This is support for [my company], not AIM.
9:37:14 AM [AOL USER]: so whats that mean
9:37:34 AM [me]: You are having a problem with AIM, right?
9:38:11 AM [AOL USER]: it sounds like my massage is saying that i can't use aim because i had aol in the past from my massage it sounds like my name is in two places
9:38:29 AM [me]: This isn't AOL support. This is [my company].
9:38:35 AM [AOL USER]: yes 9:39:18 AM [AOL USER]: my aim will disconnect when i get a im from that massage
That's when I was forced to block them.